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With more billing and statement design experience under our belts than anyone else, we can show you how valuable a bill or statement can be.
At their most basic, they affect your bottom line so it’s important they’re doing what they need to. And at their most strategic, they can also influence engagement, experience and uptake meaning there’s a world of opportunity to tap into on just one touchpoint.

We keep these tricky transactional documents logical and succinct, with all the key information where your customers need it, to ensure there are no quibbles over clarity. We present data in ways that are easy to understand and help educate and we weave marketing messages throughout in a way that works with your business strategy, and not against it.
Who we've done it for
Npower logo
British Gas logo
United Utilities logo
Ofgem logo
Business Stream logo
HM Revenue & Customs logo

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United Utilities new water bill and statement design

Snapshot United Utilities

The North West’s water company, United Utilities keeps the taps flowing and the toilets flushing in 3 million homes and 200,000 businesses across the region.

United Utilities wanted to make their bills more transparent so customers can get to know a little more about what goes on behind the scenes.

With our unrivalled experience of designing bills and statements, we know a thing or two about creating industry-leading communications that not only look good, but work too. Our colourful new design makes it easier to understand the billing basics while giving customers all the information they need in bitesize chunks.
Are your bills and statements suffering from information overload?