Aetna International
Explanation of Benefits redesign58% reduction
in customer calls.
HMRC
Customer comms1 letter. 6 weeks.
An additional
£600M received.
eBay & Chubb
Digital adsCampaign performed
18 times better than
Kantar's online ad
awareness benchmark.
T-Mobile
Bill redesignReduced inbound
call time equivalent
to 28 FTE employees
per year.
Travelers
Customer commsRewrote 800+ letters,
35 brochures and
nearly 100 guides.
Blink by Chubb
NEW ENDORSED BRAND'Effortless' according
to 70% of the target
millennial audience.
King’s College London
Form redesign83% increase
in online form
applications.
Al Rayan Bank
website redesign30% more digital
sales on launch
day alone.
Tesco Bank
Digital marketingBoosted consumer response rate
by 15% with just one
email campaign.
Barclays Corporate
Interactive PDF formsCut onboarding
time from 96 days
to just 48 hours for
new clients.
First Choice Power
Customer comms1st Place at the Center
for Plain Language
ClearMark Awards.
Philadelphia Insurance Companies
Marketing campaignTwice as many brokers took up digital servicing than the previous year. In just two days.
Guardian Life
Form library consolidationReduced the
number of forms
by 50%.
Castle Cover
Customer commsSaved £1 million
in costs while
boosting consumer
engagement by 74%.
Southern Water
Bill redesign50% fewer
inbound calls
than anticipated.
CS Healthcare
Customer comms1,000% increase
in insurance
renewal rates.
Verex
'Click and buy' website7% more car
insurance
applications.
Washington Gas
Bill redesign1st Place at the
Power Score
CSAT Rankings.
